Refund policy

At Istabraq, we are committed to providing our customers with high-quality products and services.

 

CUSTOM EMBROIDERED RUGS sales are final and non negotiable with no return/replacements except in the case of a product arriving that is now what you ordered. 

All other products have a 14 day return policy from the day the product arrives

Damages and Issues: In the event that you receive a defective or damaged item, or if you receive the wrong item, please inspect your order upon receipt and contact us immediately. We will work with you to evaluate the issue and make it right.

False Chargebacks: Please note that false chargebacks are not allowed and will result in action being taken against the customer.

We reserve the right to refuse service to anyone who files a false chargeback.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at istabraqthobes@gmail.com We are always here to help and answer any questions you may have.

Thank you for choosing Istabraq